Returns Policy (Online Purchases)
Please be aware that this page concerns our returns policy for online purchases only; we have a separate policy for items bought in-store.
Once you receive your order you have 14 days to cancel, in accordance with the Consumer Contracts Regulations 2013. Please note that personalised items cannot be refunded or exchanged unless faulty.
Do bear in mind when placing an order that it is in the nature of leather that there may be some variation between different versions of the same product - it's a natural material and we think this is one of the lovely things about leather journals. Similarly, some of our products are hand-crafted by very small suppliers, meaning that you might occasionally find small differences between what you see in photographs and the item you receive.
Coronavirus changes to returns process
As we are currently temporarily closed because of the coronavirus outbreak, returns will take longer than usual to process. Anyone who has received their order between 20th March 2020 and 24th April 2020 may still get in touch with us by email as outlined below to begin the returns process, but please bear in mind as we are closed at the moment it may take some weeks to reply to your returns request. Don't worry, as soon as we reopen we will be in touch right away about how to proceed, and all valid returns requests received between 20/03/20 and 24/04/20 will be honoured.
If you change your mind
If you have simply changed your mind please notify us in writing (to firstname.lastname@example.org) within 14 days of the receipt of your order. Providing the goods are returned to us in a resalable condition we will refund you the cost of the item(s) and the original basic P&P charge. We will not reimburse the cost of express postage or your return postage to get the goods back to us.
Faulty or damaged items
In the unlikely event that an item arrives in an unsatisfactory condition please notify us in writing (to email@example.com) within 14 days of the receipt of your goods. In these cases we offer a full refund plus all postage costs.
Address for returns
As our Turl Street shop is temporarily closed due to the Coronavirus outbreak, please contact us by emailing firstname.lastname@example.org to find out the correct address for your online return. Do NOT send online returns to our Turl Street address, as they will not reach us.