This policy was last updated on 8th June 2020.
Returns Policy (Online Purchases)
Please be aware that this page concerns our returns policy for online purchases only; we have a separate policy for items bought in-store.
Once you receive your order you have 14 days to cancel, in accordance with the Consumer Contracts Regulations. Please note that personalised items cannot be refunded or exchanged unless faulty.
Do bear in mind when placing an order that it is in the nature of leather that there may be some variation between different versions of the same product - it's a natural material and we think this is one of the lovely things about leather journals. Similarly, some of our products are hand-crafted by very small suppliers, meaning that you might occasionally find small differences between what you see in photographs and the item you receive.
If you change your mind
If you have simply changed your mind please notify us in writing (to firstname.lastname@example.org) within 14 days of the receipt of your order. Providing the goods are returned to us in a resalable condition we will refund you the cost of the item(s) and the original basic P&P charge. We will not reimburse the cost of express postage or your return postage to get the goods back to us.
Faulty or damaged items
In the unlikely event that an item arrives in an unsatisfactory condition please notify us in writing (to email@example.com) within 14 days of the receipt of your goods. In these cases we offer a full refund plus all postage costs.
Address for returns
Once your returns request has been approved by our team, please send your order safely in its original packaging to:Online Returns,
3 Turl Street,
Oxford OX1 3DQ