Reviews & Feedback

We always welcome feedback of any kind: if it's bad, let us know so we can fix it; if it's good, we just enjoy hearing it!
Get in touch by post, phone, or email to let us know what you think; all the details are on our contact page, or feel free to leave a review on Facebook or Google

Here's a selection of some of the lovely feedback we have received from happy customers:

We always welcome feedback of any kind: if it's bad, let us know so we can fix it; if it's good, we just enjoy hearing it! 
Get in touch by post, phone, or email to let us know what you think; all the details are on our contact page, or feel free to leave a review on Facebook or Google

Here's a selection of some of the lovely feedback we have received from happy customers:






"Thank you very much for your excellent service Paulina, in getting a (very good quality) birthday book in the colour I wanted very quickly and efficiently.  You rang when you said you would, and you were polite and friendly and a pleasure to deal with. Thank you, too, to Kirsty who has excellent packing skills, using impressively ‘green’ packaging and no Sellotape! (I also liked the fact that receipt/packing slip was very clear with all the details included on a neat slip of paper). The birthday book reached me in good time so that I could send it on to reach its destination by the deadline and it was very much appreciated by the recipient. Thank you again – I intend to shop with you again!" - H.E. 25.01.20


"Hello to Kirsty, who packed my order, opening it was an absolute pleasure. It's been a while since I received such a carefully and beautifully wrapped item. Thank you! I bought the Florentine writing paper and envelopes and they are every bit as lovely as I had hoped. The set will be used to write to my penpal in America.  Thank you again, I will really enjoy sending letters on this paper." - B.M. 31.12.19


"Italian pencils arrived today thank you, beautiful things, beautifully packed!" - M.C. 31.12.19


"Thank you SO much - this is all wonderful!!! Very excited to see! Thanks for all your help." - L.M. 19.12.19


"Just to say thank you. Very pleased with my order and loved that it was wrapped with brown paper and string!" -  S.W. 10.12.19 


"Many thanks for the recent order, I received the journal and pen set yesterday, so very good delivery. The journal is beautiful, and many thanks for organising this as an alternative, it was an excellent choice, and  just what I wanted! I'm sure my daughter will be thrilled with the pen set when she receives it at Christmas, too. All beautifully wrapped as usual, it's always a treat to open a parcel from Scriptum, I  visited your shop a few years ago when family members lived near Oxford, so good to keep a connection going!" - L.G. 04.12.19


"I have just opened the package, quite simply the box is beautiful as is the lettering. As always, thank you." - J.Q. 01.12.19


"The Verdi Journal has arrived. I fill two notebooks a year of approximately this size. For about 5 years. I may never be able to write in anything else again. Even better than I expected. Perfect really. Thanks." - G.R. 14.11.19


"The product is lovely and your service has been excellent - thank you so much!" - H.V. 14.11.19


"Just a quick note to say I have received the recipe book and it looks great. Your help is much appreciated. Also, a kind word to Paulina for the packaging!" - M.W. 08.11.19


"I just wanted to say a very big thank you for my Ex Libris stamp which arrived today. It is absolutely wonderful and I am so delighted. Added to my delight was its wonderful wrapping and packaging. I do love those little details and will definitely be ordering more from your gorgeous shop." - L.N. 05.11.19


"Thank you so much for the lovely double leather photo folder that arrived today. Thank you also to Pauline for packing it so nicely, it reminded me of when I was a child and parcels were wrapped in brown paper and tied with string." - A.R. 02.11.19


"Thank you so much for your detailed reply to my email. Very useful. I have placed an order today for some Kartos paper as suggested." - S.D. 24.10.19


"Thank you for my calendar received today and so beautifully wrapped just like the good old days!!" - E.A-W. 23.10.19


"It is a joy to shop with you!" - S.N. 16.10.19


"Thank you very much for your exceptional service." - B.C. 27.08.19


"Many Thanks Holly for your excellent service and customer care... Your time and effort dealing with our order is much appreciated, so thanks again. We will definitely have confidence in ordering from your company again." - A.W. 09.08.19


"A quick note to thank you so much for the swift response to exchange this. It arrived on Friday and was so wonderfully received by my husband! Thank you once again. Highly recommend Scriptum to friends and family." - J.Q. 09.06.19


"I just wanted to let you know how thrilled I was to receive my parcel from you. A proper parcel too! Bringing to mind the song “My favourite things”, “brown paper packages tied up with string”. Beautifully packed by Azeem. I will get great pleasure writing to my friends and family, if I get past opening the beautiful package. Thank you so much and be assured I shall be ordering from you again." - E.R. 07.06.19


"I just wanted to say a very big 'Thank You' for my beautiful gold bordered writing paper together with the dandelion envelopes, which I received today.  This stationery is absolutely exquisite and almost too good to write on.  Special thanks also to Pauline for packing them so beautifully too." - T.H. 05.06.19


"We just wanted to thank you so much for the Visitor Book, it looks lovely and is already been well used. Thank you so much for sourcing a new one for us and your attention to detail it was greatly appreciated." - V.C. 03.06.19


"Many thanks for the recent order of inks, which I received on Wednesday. Beautifully packaged and a pleasure to open- thanks to Becca for her care and attention!" - L.G. 04.05.19


"Thank you for the writing folder I received yesterday. It was bought as a birthday present for my husband and he is delighted with the handsome appearance and the quality. We also both appreciated its careful packaging and rapid delivery." - S.T. 16.04.19


"Thank you for my order, the paper is exquisite and very beautiful and the packing was so neat and professional also thank you for the nice card. I would also like to thank the lady who took my order over the phone, her advice was valuable and helpful." - J.F. 01.04.19


"Thank you for my beautifully wrapped stationery package; such a pleasure to receive and open! Thank you to Paulina who wrapped them." - H.R. 15.03.19


"The pen and two inks arrived today and I am thrilled! Not to mention how carefully and beautifully they were wrapped and labeled. I am beyond satisfied with our transaction and will certainly frequent your shop next time we are in the U.K. Many thanks for your excellent customer service." - J.L. 31.01.19


"All safely arrived - thank you for packaging so well! The refills fit perfectly :) Many thanks for your impeccable service. We'll drop by the shop the next time we're in Oxford - it's always a favourite place to browse, so many treasures!" - C.S. 31.01.19


"Thanks very much for your help and kind attention... Thanks again for your hard work in ensuring this order was completed on time." - J.G. 19.12.18


"I'm so happy that I can get this book for my daughter's birthday... As it turns out, this book really is her heart's desire.  Not only is the cover gorgeous, it will always remind her of our visit to Oxford." - N.M.B. 02.10.18


"Thank you it arrived today and is beautiful. Exactly what I needed." - D.B. 18.09.18


"Many thanks for the prompt completion of the above order. The goods were beautifully packaged & presented. The paper is truly gorgeous to handle & write upon; it especially well takes fountain pen “wet” ink & makes writing a pleasure." - G.M. 26.07.18


"We can't wait to visit your shop in September! You have been so helpful and accommodating; thanks so much. Your store will be one of our first places we visit after we arriving in Oxford." - P.C. 24.07.18


"I have received the book in good order. Thank you !" - W.H. 16.07.18


"Thank you so much for your help." - D.D.G. 16.07.18


"I received my journal today in record time and in beautiful condition. Thanks so much to you all." - J.H. 14.07.18


"Thank you so much! [...] I really appreciate the service and I know my father will love the stationary. Thank you." - M.H. 13.07.18


"I ordered a photo frame from you and would like to thank you for your good service.  You phoned to discuss the colour of the initials, which was much appreciated.  The frame arrived in good time and is very attractive. Thank you." - A.J. 19.06.18


"Thank you so much, all is well received/ Beautiful books! Thank you!" - N.L. 13.06.18


"Thanks for the good service. Really looking forward to receive the Da Vinci journal!" - C.O. 10.06.18


"I wanted to email and let you guys know that I received the product in great shape. Thank you so much for your understanding!" - M.O. 23.05.18


"The card arrived, with the beautiful calligraphy on the envelope. [She] thought it resembled Harry’s invitation from Hogwarts, which pleased her immensely. She also loves the card itself. Thanks so much [...] Your shop is magical." T.H.D. 18.05.18


"Thank you so much for this beautiful delivery which arrived perfectly today - it was like the best of birthdays unwrapping so many delightful packages! I look forward to further exchanges myself, and am very happy to pass on the word." - J.T. 10.05.18


"Many thanks for the incredibly fast delivery of the order." - I.McK. 07.05.18


"Thank you so much for all your help Holly!" - S.O'S. 01.05.18


"I didn't the see the volume until last night  [...] it is beautiful and is done to a very high standard. I am very pleased with the product. It is a long time since I received a parcel wrapped in brown paper and string! [...] Many thanks to you and your colleagues for your friendly and efficient service." - A.A. 26.04.18


"My order came today. Thank you very much! I love the simple brown paper and string to wrap my things..just like Christmas all over again! Everything is perfect. Even better in 'real life'. Original, wonderful work. I love it all :) Thank you again. I will be back." - W.B. 24.04.18

"Thank you so much for the journal.  I just received it and I am excited to give it to my professor at graduation.  It is beautiful.  You are the best." - M.M. 05.04.18


"Thank you so much, Holly, for another order. Once more the temptation was too great!" - S.W. 04.04.18


"I have just received my order today for my husbands birthday in July.... and it is fantastic! It was very well packaged for its journey here. I was not expecting it to be gift wrapped and tied with string, so that was a lovey touch and wonderful surprise.The thank you card with the ladies name (Paulina) who packaged the item was wonderful. I would just like to say that you display a lot of respect for your products and customers. For me it was a lovely experience shopping at your store with this wonderful service. I will definitely order again and will recommend you to everyone I know. Thank you so much again." - D.A. 28.03.18


"I have received delivery of the recipe book and it is absolutely beautiful. Thank you for your great customer service." - L.N. 06.03.18

"I just wanted to let you know the new journal has arrived safely and will be in use soon. Thank you. It is interesting to see the slight nuances in the leather that varies a little across the journals. I like that genuine slight variation in this material/covers, the newest one being just a little/tiny bit more red in tone." - J.N. 19.02.18

"Just a quick note to thank you for all your help. C loved the journal and it was beautifully presented." - P.K. 09.02.18

"Thank you for the very quick delivery. I was really pleased with the travelling picture frame, it will make a splendid going away present for my niece and I don't have to rewrap, it was perfect." - M.M. 24.01.18

"Thank you so much, this is absolutely brilliant! I look forward to giving these lovely Scriptum gifts (and to making more purchases in the future!). I only wish I could come to the shop in person, I remember it so fondly from my years in Oxford." - E.P. 15.12.17

"The books arrived yesterday afternoon with no problems at all. Thanks for the excellent service." - I.S. 03.11.17

"I just wanted you to know that I just received my order this morning which was only placed on Sunday. I'm really impressed not only the speed of delivery but also with the way everything was packaged. I brought the items for Christmas presents for my husband and I'm sure he'll be chuffed to bits with them. Many thanks and good luck with the Comapny - you deserve to do well. Your shop in Oxford looks lovely - we'll certainly pay you a visit if ever we're in the locality." - J.S. 17.10.17

"Just a note to say thank you for the order that I recently made online. The goods arrived rapidly to me in France and were beautifully packaged. It was the first time that I have made an order with you and I will certainly make more orders in the future." - P.K. 31.08.17

"Thanks to you, I have been using the beautiful BOMO products for the past several years... By the way, I sent some American friends to your shop last summer, they LOVED Scriptum, thank you for making me look good to them!" - P.R. 29.08.17

"I wanted to express my gratitude for the excellent service that your have provided at Scriptum. The whole process had been a pleasure and I look forward to future purchases from you." - I.P. 18.08.17

"Quality - brilliant. Service - amazing. Thank you." - S.S. 28.07.17

"Just wanted to say that we are very happy with our wedding stationery" - J.A. 27.07.17

"Whenever I have a friend or student visiting Oxford, I always encourage them to visit your shop. I teach a university course on Harry Potter, and tell my students that Scriptum is what I imagine “Flourish and Blotts” to be – I hope you see that as a compliment! " (we do!) - T.V.B. 24.07.17

"I am delighted with the engraving & the address book. I look forward to doing business with you in the future." - A.G. 12/07/17

"Just wanted to drop a you a quick note and say thanks again for all your help with the Gold Ink and calligraphy pen... I was thrilled to find some one as lovely as you to help!" - J.C. 11/07/17

"Thank you for my order of writing paper & cards which arrived promptly yesterday morning. I am delighted with them & I am pleased that I am still with a quill pen & ledger!" - A.G. 28/06/17

"The journal, now beautifully embossed, has been safely received for which many thanks" - B.S. 21/06/17

"So many thanks for your email regarding my recent purchase... It arrived the next day (this morning) and we are delighted with it and the way it was so well packed. Once again thank you for your excellent service and we will be back soon looking for more ideas." - J.W. 13/06/17

"The book arrived and it's perfect. Thank you for your help." - J.S. 04/06/17

"Many thanks for the two journals. I use them for my reading notes and they encourage me to write neatly! I do love Scriptum and it is always a thrill to receive one of your parcels. Keep up the good work." - S.W. 16/05/17

"Thanks for 1. Sending my order so promptly, 2. Packing it so delightfully - well done Holly! 3. But most of all for stocking the stationery I have been looking for years." - J.T. 24/04/17

"Just writing to say thanks for the two great books I received last week! They are perfect for our needs!" - A.W. 06/04/17

"I just wanted to let you know I have just received the journals for my son. They are simply exquisite. I love absolutely everything about them - the materials, the colours, the skilled work, the engraving and details in the leather, the beautiful backs/binding in them. The list goes on... Moreover, your lovely wrapping, packaging, script of my name and personal cards. You really are just an exceptional company." - J.N. 17/03/17

"I would like to pass on my extreme thanks and gratitude to everyone responsible for the handling, preparation and shipping of my order... The Barraco journal was breathtaking, and the recipient of the gift was visibly moved by the quality of the wrapping, the handwritten note and obviously, the journal itself. I cannot thank you enough, and I am sure to recommend your services at every possible opportunity." - A.B. 23/02/17

"Thank you for your excellent service" - B.W. 19/02/17

"I wanted to say thank you so much for all of your help. I had a extremely delightful experience with Scriptum and especially you. The wine journal was very well received, and both of us were pleasantly surprised by the quality and craftsmanship of not only the book itself but also the gift wrapping and note. It is surely going to be with us for years to come if not forever." - G.M. 15/02/17

"We had our wedding invitations and orders of service printed through Scriptum and they provided a wonderful and bespoke service from start to finish. Holly was patient, informative and reliable from the moment I made the first phone call, through each and every proof, right through to completion. The final products are absolutely beautiful and Holly was a pleasure to work with." - C.C. - 15/02/17

"I ordered a 2017 Italy Desk Calendar for my desk at work. The calendar is excellent quality and just what I was looking for. The item was delivered to me within a couple of days of me placing the order and came beautifully wrapped, with a personalised card from Scriptum, which I thought was a really nice touch. I am very pleased with my order and the service I received." - L.M. 23/01/17

"I was thrilled to receive your beautifully wrapped parcel the day after I ordered the ornamental balloons. Such a luxury to see that someone has taken such personal care and time to make it look special. Loved the personalised card and the gorgeous writing on the parcel. Thank you." - S.S. 18/01/17

"Today I received my order and I felt I had to send back a feedback as I was pretty overwhelmed with the excitement. I ordered a music manuscript journal with a personalised engraving and it has totally surpassed my expectations. I have been looking for this specific gift for someone special for months now, I feel I must have searched the whole of internet and nearby shops but couldn't find anything close to what I was imagining: a high quality, leather journal to write music... It looks beautiful, stylish and personal, and the size is wider and thicker than I thought it would be, I love it. I can't wait to gift it to the talented music composer for the New Years, who I believe just needs to own something like this. Thank you for being out there." - K.S. 06/12/16

"It [the manuscript journal] looks beautiful! I cannot wait to my partner to see it!... Thank you very much for your kindness and quick responses!" - Y.R. 05/10/16

"Just a quick note (via the terribly inadequate medium of email in response to your lovely hand-written missive), to say thank you so much for all your endeavours, assistance and effort with my new journal. It arrived the other day and it is just perfect, simply magnificent." - B.D. 25/09/16

"Thank you so much for your prompt delivery of this lovely folder." - B.S. 21/09/17

"Thank you very much again for your perfect service!" - P.G. 31/08/16

"Thank you for all your help! ... I received the folder and it looks great. Thanks again" - L.J. 22/08/16

"The finished journal looks wonderful, thank you very much for the services and the photos! ... Thank you again; I couldn't be more grateful for all your help." - P.N. 12/08/16

"After conducting a huge amount of research I purchased a small leather pen case from you, for my three lovely mont blanc pens. I just wished to let you know that the pen case is even more beautiful than I had imagined and extremely good value. Thank you very much indeed." - D.G. 11/08/16

"Thank you... It looks beautiful and thank you for the extra mile!" - S.A. 08/08/16

"I got my package. Everything is fine and very nice. Thank you very much for everything." - N.R. 08/08/16

"Thank you so much for another lovely Scriptum book... I wrestled with my conscience but the book won!! Until next time!!" - S.W. 05/08/16

"Thank you so much for your extraordinary commitment and kind consideration of my needs. I love the wallet (and so will my brother)! I can fully recommend Scriptum to everyone who is looking for a unique combination of great craftsmanship, items that have a (hi)story and flawless customer service." M.S. 16/06/16

"That is excellent service!!! Thanks very very much." M.C-H. 24/05/16

"Looking forward to using the journal in particular, it's going to be part of a 10 year project, so I'll be back to you for refills in due time. Thanks for the excellent service." - I.L. 25/06/15

"Thanks so much for your quick and super efficient customer service with this! It's really appreciated." - L.C. 24/05/16

"Paper arrived - it's splendid, the best I've ever bought. Thank you so much!!" - J.B. 02/04/16

"The stationery box just arrived. It is beautiful! I let my husband open it early and he loves it. Thank you so much!" - D.K. 24/03/16

"Just to say I am delighted with my recent purchase of two journals. They arrived beautifully wrapped {I love brown paper packages tied up with string}. Great attention to detail and very fast delivery. Will certainly use Scriptum again. Cheers" - E.M. 19/03/16

"Just to let you know that the journal arrived safely this morning and it looks lovely. The engraving has come out very well and I am sure my nephew will be very pleased with it... Thank you again for all your help and speedy service!" - S.R. 05/02/16

"Thank you for your prompt attention of my order. I am delighted with the above and have recommended your company to relatives and friends." - M.V. 17/01/16

"Just received your product that I ordered recently over the internet. Small leather pencil case. Fantastic packaging and the perfect article. Better than I had anticipated. Thank you for your prompt service and will probably visit your shop next time I am in Oxford." - S.D. 15/01/16

"Excellent journal, nice engraving. Thank you." - J.F. 14/01/16

"I have just received my order of a box of beautiful stationery and am quite delighted. It certainly made my day. I especially appreciate the brown paper and string wrapping and the card. Now all I have to do do is compose some letters that - hopefully - do justice to the elegance of the paper! Many sincere thanks." - E.R. 14/01/16

"I'll definitely be ordering from you again and recommending you to friends and family." - S.B. 11/01/16

"Thank you, Scriptum Fine Stationery, for your brilliant service. The item I ordered yesterday has arrived already and is just what I wanted. Many thanks!" - J.S. 30/12/15 

"My order arrived today - thank you so much for your help with it! The writing paper is beautiful and I am extremely happy with it." - M.F. 16/12/15

"Looks perfect!! Thank you kindly for all your help in organising this amazing gift." - A.A. 15/12/15

"The parcel has just arrived to our address. We are very happy with it :-) Thanks so much for all your help." - L.J. 12/12/15

"Thank you for letting me know so quickly. The album has arrived, and it's perfect!! Once again, thank you for your fantastic help and service, you've made the whole experience that much better." - L.A. 09/12/15

"Received today. Wonderful as always." - M.M. 02/12/15

"Just a quick note to say that I love the quill pen and ink set, it is beautiful - I've bought it for my grand-daughter's birthday, but I might treat myself to a set soon!" - L.G. 30/11/15

"Thank you very much. My husband was very taken with it [the compass] when we visited your shop recently so I've got it as a surprise Christmas present for him. I know he'll be delighted. Many thanks for your great service." - A.W. 20/11/15

"It [the journal] is perfect! I love it, so I am sure she will too. Thank you so much for the help and personal care you put into this order. I really appreciate it." - J.B. 09/11/15 

"Thanks very much, they [journal inserts] arrived very quickly and fit perfectly. Very happy!" - E.H. 30/10/15

"Thank you for all your help. I am sure we will be dealing with each other again, as your shop is my son's favourite in all of Oxford I think. He tells me he is been in many of times to look at your fabulous books and things, but of course his meagre student finances don’t allow him to purchase a lot. So, once again, thank you for all your help." - H.R. 27/10/15

"Thanks so much for sending the letter writing paper. My husband loved it!" - R.R. 27/10/15

"Thank you for sending my note paper. It was exquisitely packaged and I love the paper. Keep up the good work." - J.K. 18/10/15

"Today I received my order and am delighted with it. What better gift than a set of good quality notepaper and a fountain pen" - M.G. 16/10/15

"Beautiful shop - gorgeous leather bound journals and photo albums! Only problem is, I just want one of everything!" - V.J. 18/09/15