Once you receive your order you have seven days to cancel, in accordance with Distance Selling Regulations. Please note that personalised items cannot be refunded or exchanged unless faulty.
If you change your mind
If you have simply changed your mind please notify us in writing (to email@example.com) within 7 days of the receipt of your order. Providing the goods are returned to us in a resalable condition we will refund you the cost of the item(s) - but not the original P&P charge, or the cost of return postage. The item(s) must be returned within a timeframe agreed with Scriptum.
We can accept returns after this 7 day period but in these cases we are only able to offer an exchange - up to 28 days from the receipt of your order.
If the item or items have outer packaging this must still be intact for us to provide a refund.
Faulty or damaged items
In the very unlikely event that an item arrives in an unsatisfactory condition please notify us in writing (to firstname.lastname@example.org) within seven days of the receipt of your goods. In these cases we offer a full refund plus postage costs.
Once you have confirmation that we have received your request - returns should be sent to:
Online Return, Scriptum, 3 Turl Street, Oxford, OX1 3DQ, UK
Please don’t hesitate to email or call if you have any queries.
Do bear in mind when placing an order that it is in the
nature of leather that there may be some variation between different
versions of the same product - it's a natural material and we think
this is one of the lovely things about leather journals. Similarly, some
of our products are hand-crafted by very small suppliers, meaning that
you might occasionally find small differences between what you see in photographs and
the item you receive.
Please note that we have a separate returns policy for items purchased in store.